System Settings

Before you start

You must have System Set Up selected in the Admin tab of your General Access security role.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the System group , scrolling up or down if necessary. You may need to expand the group to see the options within it.

  2. Select the System Settings option from the Explorer pane. The System Settings window appears, providing options to enable certain functionality that is common across vFire Core.

CTI

Allows vFire Core to interact with CTI (Computer Telephony Integration) systems through the vFire Core API, and perform the following actions:

  • Enable the Caller ID announcement window (Caller Info window)
  • Enable the CTI Caller IDs Explorer option on the Person Details Explorer
  • Update the Caller ID, User name and Ref of a New User to the AR_TELEPHONES table

Resize Frames

Allows analysts to adjust the width of the Explorer, wherever it is displayed

Forms

 

Enables service desk forms to be added to calls, CMDB items, requests and other entities. Analysts can use these forms to record additional information about the entity.

Attributes

Allows additional data to be defined for entities including CMDB items, calls, requests, tasks, and agreements.

Time Zones

Enables setting a time zone for the vFire Core server and for different entities in vFire Core, such as CMDB items and agreements.

This enables the Server Time Zone option in the System group in Explorer pane of the Administration window

Security Profiles

Enable creation of security profiles for calls, requests, and tasks.

This enables the Security Profiles Explorer option in the System group in the Explorer pane of the Administration window. It also makes the Security drop down list available in the call, request and task details windows.

Quick Launch

Enables creation of quick launch shortcuts to allow external applications to launch automatically from a call, request or task.

This enables the Quick Launch option in the System group in Explorer pane of the Administration window.

The external application will run outside of vFire Core, even though it is launched in vFire Core.

Expire Event Messages

Selects the interval at which activity log messages should be deleted from the system. The options are:

Never To retain all messages in the system
Weekly To delete all messages that are a week (or more) old
Fortnightly To delete all messages that have been in the system for 15 days or more
Monthly To delete all messages that have been in the system a month or longer
Quarterly To delete all messages that have been in the system for three months or more

Browse Refresh Interval

Specifies the frequency (in minutes) at which you want the system to automatically refresh the data on a window.

The interval must be at least five (5) minutes.

Max Object Size (KB)

The size of objects that can be uploaded and images that can be inserted into HTML text fields. The default is 100 KB.

The maximum value that can be entered is 2097151; however, large uploads may timeout before completion.

Changing the maximum object size may require Modifying Web.config and IIS.

Default Format

The default text formatting used by the system. You can select the following values:

Nano ignores this setting and always uses HTML formatting.

Plain Text

To format your text as plain text only. If you select this option, the default format on Bulletin Board and Knowledge entries where you are able to specify a format is set to Plain Text. You will only be able to add text into text boxes on Incidents and Requests or Tasks using plain text.
HTML To format your text using HTML text formatting tools such as Bold, Italic, Underline, and Insert Table. If you select this option, the default format on Bulletin Board and Knowledge entries where you are able to specify a format is set to HTML. You will also see a text formatting toolbar above text fields on Incidents and Requests and Tasks.

Week Starts On

The default start day for reporting if the Analyst selects “Group by week”. This is Monday unless changed.
Statistics Report Options  
Send Statistics Report to Alemba automatically each month

Select this checkbox to run the system statistics report on the 1st of every month, at 2am, system server time.

The results of this report will be sent to Alemba, and will be used to schedule improvements and enhancements to the system. They are completely anonymous, and cannot and will not be used for any purpose other than improving the product. To find out more, select the Privacy Statement link beneath the checkbox.

The vFire Statistics tool runs on all servers that are pointing to the same database, with vFire Admin running. Results from each of the servers are included in the report.
Control Preferences The options in this section were introduced in 9.10, and dictate whether your system uses Active X or HTML 5 control types. The first control type that is offered as HTML 5 rather than the traditional Active X is Type Tiers. See Using the Multi Tier Selector for more details.
Control Type Use the radio buttons to choose whether you want all control types across the system to use HTML 5 or Active X. HTML 5 is the default from 9.10.
Tiered Control Preference

This is only displayed if HTML 5 is selected in the Control Type field.

Use the radio buttons to choose whether you want all Type Tier controls across the system to use HTML 5 or Active X. HTML 5 is the default from 9.10. See Using the Multi Tier Selector for more details.
Min Tier Search Input

This is only displayed if HTML 5 is selected in the Control Type, and Tiered Control Preference fields.

Specify the number of characters that are required to trigger a search when users are using the multi tier selector function. See Using the Multi-Tier Selector Search for more details.
  1. Select to save the changes. Provide the Change Reasons if prompted to do so.